STANDARD INFORMATION FORM FOR TRAVELLERS
in the case of the sale of a package travel arrangement

Main rights of travellers under Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the contract.

• There is always at least one trader responsible for the proper performance of all travel services included in the contract. This responsibility lies with the organiser – Agence Attinia Travel.

• Travellers are given an emergency telephone number or contact details for the organiser/agency to reach them in case of problems during the trip.

• Travellers may transfer the package to another person, with reasonable notice and possibly subject to additional costs.

• The total price of the package may only be increased if specific costs (e.g. fuel, taxes or exchange rates) rise, and no later than 20 days before the start of the package. If the price increase exceeds 8% of the total package price, travellers may terminate the contract without penalty. If the organiser reserves the right to increase the price, the traveller also has the right to a price reduction if the relevant costs decrease.

• Travellers may terminate the contract without paying a termination fee if unavoidable and extraordinary circumstances occur at the destination which significantly affect the performance of the package.

• Travellers may also terminate the contract at any time before the start of the package by paying an appropriate cancellation fee.

• If, after the start of the package, significant elements cannot be provided as agreed, the organiser must offer suitable alternative arrangements at no extra cost to the traveller.

• Travellers are entitled to a price reduction and/or compensation if the travel services are not performed or are improperly performed.

• The organiser must provide assistance to travellers in difficulty.

• If the organiser becomes insolvent, payments will be refunded. If insolvency occurs after the start of the package and if transport is included, repatriation is guaranteed.

Details of the package organiser

Agence Attinia Travel
حي اولاد يحي 4260 دوز, Douz, Tunisia
RNE no. BS10132022, Trade Register no. 17/49027B
Share capital: 100,000 TND
Date of registration: 04.01.2022

Legal and organisational responsibility for the package rests solely with Agence Attinia Travel.

Details of the travel agent (retailer)

Pol Voyage
Website: www.polvoyage.com
E-mail: kontakt@polvoyage.com
24/7 emergency phone: [insert number/WhatsApp]

Pol Voyage acts as a travel agent cooperating with Agence Attinia Travel.
Pol Voyage is not responsible for the performance of the travel services – responsibility lies exclusively with the organiser.
Pol Voyage is only responsible for proper intermediation in the booking process and customer service.

Insolvency protection

The organiser – Agence Attinia Travel – holds insurance/guarantee against insolvency in accordance with Tunisian law.

Detailed information (guarantor name, policy number, validity period) is available from Pol Voyage upon the traveller’s request and provided before the conclusion of the contract.

Acknowledgement of receipt

The traveller receives a copy of this form.
Acceptance of the booking confirms acknowledgement of this form and the Terms & Conditions of Pol Voyage.